We aim to ensure customer satisfaction with every purchase. If you're not satisfied with your order, please review our return policy below:

What can be returned:

• Items must be in original condition, unworn/unused, with tags, and in original packaging.
• Receipt or proof of purchase is required.
• Items purchased from other retailers must be returned to that retailer.
• We accept returns for defective and non-defective products

Return Details:

• Return Window:Returns must be requested within 7 days of receiving the goods.

• Return Method:All returns must be sent by mail to the address provided by our customer service team.
• Return Label:Customers are responsible for the cost of return shipping and providing their own return label.

• Restocking Fee:No restocking fees will be applied for returned items.

What is not eligible for a full refund:

• Items with signs of use
• Items not in original condition or missing parts (not due to Lofree store's error)
• Items returned more than 30 days after delivery

How to initiate a return:

Contact Lofree store customer support at lofreecs@gmail.com.

Returning because you don't like the product:

• You can return the product within 7 days of receiving it.
• You are responsible for return shipping costs, including customs fees and taxes.
• Lofree store cannot currently request return labels.
• You must check the return cost with the courier/postal service.
• Inform Lofree store of the tracking number and courier company once the product is shipped back.

Returning because you received the wrong item:

• Provide a picture of the product and the tracking number written on paper.
• Email both to lofreecs@gmail.com within 7 days of delivery.

Exchange：

• Yes, We accept exchanges

Exchange Conditions:

• We accept exchanges under the following conditions:

• Defective or Damaged Items:If the product arrives defective or is damaged during transit, you can request an exchange within 7 days of receiving the item. Please provide photos as proof of the damage.
• Incorrect Item Received:If the item you received is not what you ordered, you may request an exchange within 7 days.
• Size or Color Issue:Exchanges for size or color are accepted if the product is returned unused, unwashed, and in its original packaging within 15 days.
• Other Valid Reasons:If you have a valid reason for requesting an exchange, please contact our customer service team within 3 days for assistance.
• Important Notes:
• Items must be returned in their original condition, including packaging, tags, and accessories.
• Exchanges are subject to stock availability. If the item is out of stock, we will offer a replacement of equal value or a refund.
• Shipping fees for exchanges may apply unless the exchange is due to an error on our part.
• How to Request an Exchange:
• Contact our customer service team at lofreecs@gmail.com within the specified time frame.
• Provide your order number, details of the issue, and any relevant photos.

• Our team will guide you through the exchange process.
• If you have any questions about our exchange policy, feel free to reach out to us at lofreecs@gmail.com.

Canceling an order:

• Orders cannot be canceled once shipped.
• If you notify Lofree store before shipment but the product is already shipped, you will be responsible for return shipping costs.

Refunds:

• You will be notified of the refund decision after Lofree store inspects the returned item.
• Approved refunds will be issued to the original payment method within 15 days.
• Processing time by banks and credit card companies may apply.
• Contact lofreecs@gmail.com if you haven't received your refund within 15 business days of approval.