What's Covered:

Lofree store warrants their products against defects in materials and workmanship for a period of twelve (12) months from the date of purchase. This warranty covers all defects compared to the product specifications, with the following exceptions:

• Accessories and spare parts (cables, straps, etc.) sold separately.
• Damage caused by:
  • Misuse, incorrect installation, repairs/modifications, or neglect.
  • Events of force majeure (lightning, fire, water, etc.).
  • Consumable wear (ear pads, loose cables, etc.) beyond expected lifetime.
• Batteries are covered for 12 months.

How to Claim Warranty:

If you experience a covered defect within the warranty period, contact Lofree store at lofreecs@gmail.com. Lofree store will repair or replace the product (depending on their choice) with a similar type and condition.

Special/Limited Editions: Replacements for special/limited edition products might not be identical.

What's Not Covered:

• Consequential damage, indirect loss, or any related expenses from claiming under warranty.
• Products used in a country different from where they were sold (due to incompatible features).

Warranty Requirements:

• Proof of purchase (original invoice or receipt).
• Image or video evidence of the product defect.

Incorrect Order:

If you receive the wrong product or color, provide a photo of the product and tracking number written on paper to Lofree store customer service at lofreecs@gmail.com within 7 days of delivery.

Note: After 3 months of a package showing "Delivered" on the courier's website, Lofree store cannot investigate or provide refunds due to deleted delivery details.

Returns:

Customers are responsible for return shipping costs for non-defect related returns. Once the product reaches the Hong Kong warehouse, a refund for the product cost will be issued via Stripe.

For further inquiries:

Contact Lofree store customer support at lofreecs@gmail.com.